Shipping & Returns Policy

Purchase Shipping

Our products are shipped within 2-3 Days using the following carriers: Toll, TNT, Australia Post or Star Track.

 

Flooring Shipping

Our flooring products are shipped Australia wide to all major cities (except Hobart). Flooring purchases are delivered to metro depot centres only.

 

Metro Customers

If you live in the metro area you should arrange with your chosen flooring installer to collect your flooring from the depot on the day of installation as moving and storing large quantities of carpet or other flooring products out of the weather is not always possible in your home. Alternatively feel free to arrange your own courier to deliver your flooring to your home.

 

All Customers outside Metro areas

For assistance with delivery to your town or city outside of the major cities in Australia (Including Tasmania) please contact us to arrange a quote. Otherwise speak with your local shipping / courier companies to arrange a pickup from the metro depot. We again recommend arranging with your chosen flooring installer to collect your flooring from your local depot on the day of installation. If you'd like help arranging a quote for delivery from the metro depot too your local depot please contact us on 1800 686 540.

 

Large Bulky Purchases

Our large bulky products are shipped Australia wide to all major cities (except Hobart) and they are delivered to metro depot centres only.

Examples of large bulky products include;

Bathtubs | Bathroom Vanities | Kitchen Appliances | Ovens & Cooktops

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


To complete your return, we require a receipt or proof of purchase.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3 days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us here.

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email here and then send your item to: 52 Slocum Street Wagga Wagga New South Wales AU 2650.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Returns Shipping

To return your product, you should mail your product to: 52 Slocum Street Wagga Wagga New South Wales AU 2650

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Other Shipping information.

If you're unsure of anything in our Refunds or Shipping policy, please feel free to contact us. We are happy to help.